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It is simply not enough for customer service representatives and telemarketers to learn company and product-related information. To become successful and grow in value to their organizations, offensively and defensively, they must develop the ability to vocally communicate knowledge, value, understanding and professionalism in a relaxed and effective manner, listen non-judgmentally to questions and respond appropriately...and provide, as much as possible, a win-win solution. Too often, reps are encouraged to get it said and get off.
Nationally, fewer than 10 in 100 reps make full use of their communication capabilities. Due to improper pitch placement, projection and rate of speech, many are just not getting the attention of their customers...who are tuning-out and turning-off to the client companies and their products.
Proven techniques are available, today, from the FULL VOICE™ Vocal Performance Method© to provide your people with the skill set they need to move beyond chance encounters and build satisfying relationships with your clients' customers.
They'll come away with skills and insights they can put to use, immediately:
- to find their voices' clear channels, to make the callers want to listen.
- to develop effective personal introductions, so they'll feel confident and be more effective when speaking.
- to believe in the importance of what they have to say.
- to express themselves in meaningful phrases, so they'll be understood, more often.
- to develop effective listening skills, so they'll understand the wants and needs and can affect appropriate action for all parties.
- to increase their phone-confidence and solution orientation.
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